Tavola Rewards Terms and Conditions

Terms and Conditions

  • The Tavola Rewards Card will be valid for purchases at authorized Tavola, Wilton and Zwilling JA Henckels outlets within the GCC.
  • If you are an existing Tavola Rewards member, points are also awarded for any purchases made online at www.tavolashop.com
  • Tavola Rewards Members can also redeem their points online.
  • Tavola Rewards points can be credited to your account only if you present your card to the cashier prior to billing. For online transactions, you will need to login in to your Tavola Rewards account prior to check out.
  • The Tavola Rewards card enables you to earn points equal to your purchases. This means you accumulate 1 point for every 1 unit of the preferred currency you spend, the preferred currency being the currency you chose.
  • The points accumulated in another country would be adjusted according to the currency exchange rates based on an average exchange value that will be determined from time to time. For example, if the currency is UAE Dirhams, you would get 1000 points on a transaction value of AED 1000/-; but 1300 points for a transaction value of KD 100 while travelling through Kuwait. Assuming the internal exchange at the time is 1 KD : AED 13. 
  • The Tavola Rewards points cannot be exchanged for cash under any circumstances.
  • The Tavola Rewards card issued remain the property of Tavola and the card holder will be a custodian of the same to use through its validity period unless withdrawn or cancelled for any reason.
  • Tavola reserves the right to withdraw or cancel any or all of the cards issued by them. In case a card or all cards are withdrawn, Tavola will be responsible only to the extent of the balance points in the card holder’s account.
  • Any breach of these or other conditions of sale will render the card invalid, and Tavola reserves the right, to refuse to allot points, withdraw points or refuse the right to redeem points under such circumstances.
  • Points once redeemed against a purchase cannot be re-credited under any circumstances.
  • No points will accumulate against the redemption of Tavola Rewards Cash or in transactions where part payment is made through Tavola Rewards Cash.
  • The Tavola Rewards points will not be awarded for any service related products, classes, books, periodicals, special offers, discounts, or promotions.  
  • The Tavola Rewards card will be allotted only at the discretion of the management and the final decision on all matters relating to the card will rest with Tavola.
  • Cards lost will be solely the responsibility of the cardholder and such loss should be informed to Tavola immediately.
  • The terms and conditions are governed by the current laws in the UAE. Arbitration if any will be at Dubai and subject to UAE jurisdiction.

P.O. Box 111380, Dubai, United Arab Emirates [email protected]