Terms Of Service

Welcome to Tavolashop.com ("Website"). We are part of 4homes FZCO, a company incorporated and registered in Jebel Ali, free zone, United Arab Emirates, under license number 130096, registration number 150155, which own, the brands 4homes®, Tavola®, and Tavolashop.com® ("Website") and the entities relative to these brands. The Website is operated by 4homes FZCO (“4homes”), and its distributors in different countries.

Please take a few minutes to review these Terms and Conditions. Your use of this Website and purchase of products therefrom constitutes your agreement to follow these Terms & Conditions and be bound by them.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab Emirates is our country of Domicile.

Customers using our website who are minors/under the age of 18 shall not register as a user of the website and shall not transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The card holder must retain a copy of transaction records and merchant policies and rules.

Amendments to the Terms & Conditions

4homes reserves the right to update or modify these Terms and Conditions on the Website, at any time without prior notice. We therefore encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.


Special Offers

Intermittently, we will offer special promotions to our customers that we refer to as "Special Offers" or "Special Offer". This could include a gift with purchase, free shipping, manufacturer’s offers, or other promotional offers associated with a product purchase. These offers may be for a limited time only.

Orders & Deliveries

Information about availability of an item is updated at frequent intervals on the Website, however this information is a guide and the final order confirmation will be received only after the “pay” button is clicked on, due to the extremely dynamic nature of an online shop.

Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.


The Website has a general 30-day return policy for products with a manufacturing defect. If you need to return anything, due to a manufacturing defect, we'll be happy to exchange the product or provide a refund provided that, it's returned within the specified 30-day return period and returned in its original and undamaged packaging.

Please click here for our detailed Return Policy.


For all products covered by a manufacturer’s warranty, the warranty would apply as per the terms provided by the warranty document enclosed with the product.

Any product information or other information published via the Website is given to the best knowledge of 4homes. All this information shall not, however, as far as legally permissible, create any guarantee or representation of any kind or any liability to 4homes and shall not relieve the user from undertaking his/her own research, investigations and tests.



From time to time there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. 4homes reserves the right to rectify any errors, inaccuracies or omissions and to change or update information at any time without prior notice (even after you have submitted your order).

Website Operations

Without liability whatsoever 4homes may without prior notice, modify or discontinue operation of all, or portions of this Website at any time in its sole discretion, and assumes no responsibility to update the Website.


We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically the website is hosted on a secure server and uses Secure Sockets Layer (SSL).

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

After adding the items to the shopping cart and confirming your intent to “buy” the payment screen will open directly on the secure PCI DSS compliant Cybersource payment gateway through Network International LLC, to enable you to complete the transaction. (The Payment Card Industry Data Security Standard (PCI DSS) is aninformation securitystandard for organizations that handle cardholder information for the majordebit,credit,prepaid,e-purse,ATM, andPOScards.)

Your credit card number is however not captured nor stored by our servers. However any data transmission over the Internet cannot be guaranteed to be 100% secure. As a result, while we strive to protect your contact and transaction information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and therefore do not take any responsibility for any such leakage of such information. As such you are providing the information and undertaking the transaction solely at your own risk.

Online Payment

For acceptance of payments from customers for purchase of products and/or services offered on the website, we enter into arrangements with payment service providers as per industry practices. The entire payment transaction processing, verification, validation, and authorisation would be governed by the terms and conditions of the payment service provider, credit or debit card issuer, voucher or coupon issuer or other approved payment solution provider. We will not be liable in any manner whatsoever, for any wrongful, unauthorised, erroneous or incorrect payment effected by a customer and payment service provider or its authorized partners using the website. Any complaints that customers may have against the payment mechanism or functioning or malfunctioning of the payment modalities are to be dealt with directly with the debit or credit card issuer or such approved payment service provider or their respective partners. Our obligation to deliver the products shall only arise after receipt of cleared funds in our account. In the event short funds are received, we will have no obligation to deliver the products or inform the customer. All information and details regarding payments should be between the customer and approved payment service provider and/or debit or credit card issuer and/or voucher or coupon issuer and/or other approved payment solution provider only.

We accept payments online using Visa and MasterCard credit/debit card in AED, SAR, QAR, BHD, OMR, and KWD currencies.

Multiple Bookings

Multiple Bookings may result in multiple postings to the cardholders account.

Your Tavolashop.com Account

When you create an account on the Website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. While your account information will not carry any sensitive information like your credit card details we strongly urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe. You must immediately notify 4homes of any unauthorized use of your account or any other breach of security. 4homes will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Protecting Children

4homes takes special care to protect the safety and privacy of children. Our Website is a general audience site. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13. Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.

Software Compatibility

The Website and the software application made available on this Website are provided to the User on "as is" basis and without guarantees or representations of any kind (express or implied) or any liability to the fullest extent permissible pursuant to applicable law. Except in case of willful misconduct, 4homes shall not be liable for any damages that have been caused by or in connection with the use of the Website.

You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. 4homes disclaims any responsibility for any harm resulting from the use by visitors of the Website.

In any case 4homes FZCO shall not be responsible for and disclaims any liability for any indirect, incidental, consequential and special damages, that have been caused by or in connection with the use of this Website.

Privacy Policy

Your privacy is extremely important to us. We won't ask you for personal information unless we truly need it (when we do ask for your information it is usually to ensure that we're dealing with genuine customers and not automated computer programs). We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The website policies and Terms & Conditions may be changed or updated ocassionally to meet the requirements and standards. Therefore customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisments that are tailored to your interests. Please note that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

What information do we collect?

We collect information from you when you register on our Website or fill out a form. When ordering or registering on our Website, as appropriate, you may be asked to enter your name or e-mail address. You may, however, also visit our Website anonymously.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our Website (we continually strive to improve our Website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process your transactions
  • To send periodic emails
  • To administer a contest, promotion, survey or other Website feature

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Your Consent

By using our Website, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and such changes will be effected at our discretion.

Limitation of Liability

In no event will 4homes or its related entities, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (I) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the price paid by you to 4homes under this agreement during the twelve (12) month period prior to the cause of action. (v) any loss or harm caused to the customers or any third party on account of any wrongful, short, excess, erroneous payment having been effected. 4homes shall have no liability for any failure or delay due to matters beyond its reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.


You agree to indemnify and hold harmless 4homes and its related entities, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement, purchase of goods and/or services from the Website, use of the products or services purchased from the Website and payments made using the payment service providers.

Intellectual Property

This Agreement does not transfer from 4homes to you any of its or third party intellectual property, and all rights, title and interest in and to such property will remain (as between the parties) solely with 4homes or its respective owners. The 4homes FZCO logo, and all other trademarks, service marks, graphics and logos used in connection with 4homes or the Website are trademarks of 4homes or its respective owners.

Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any 4homes or third-party trademarks.

Copyright Infringement

As 4homes asks others to respect its intellectual property rights; it respects the intellectual property rights of others. If you believe that material located on or linked to the Website violates your copyright, you are encouraged to notify 4homes. 4homes will respond to all such notices, which may include as required or appropriate removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of 4homes or others, 4homes may, in its discretion, terminate or deny access to and use of the Website.

Governing Law

This Agreement, and any access to or use of the Website will be governed by the laws of Dubai and the United Arab Emirates applicable therein.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

4homes FZCO
PO BOX : 61379,
Jebel Ali
Dubai UAE
Email: c[email protected]

If you have questions about accessing or correcting your personal data please get in touch with us through any of the ways listed at the Tavolashop contact page.

Copyright 2012 4homes FZCO. All Rights Reserved.

Tavola ® is a registered trademark of 4homes FZCO.