Ruby Club Terms
Terms and Conditions
1. The Tavola Ruby Club card will be valid for purchases at authorized Tavola outlets within the GCC.
2. If you are an existing Ruby Club member, points are also awarded for any purchases made online at www.tavolashop.com
3. Tavola Ruby Club points can be credited to your account only if you present your card to the cashier prior to billing. For online transactions, you will need to login in to your Ruby Club account prior to check out.
4. The Tavola Ruby Club card enables you to earn points equal to your purchase subject to the exclusions mentioned in clause 15 of these terms.. This means you accumulate 1 point for every 1 unit of the preferred currency you spend, the preferred currency being the currency you chose.
5. The points accumulated in another country would be adjusted according to the currency exchange rates based on an average exchange value that will be determined from time to time. For example, if the currency is UAE Dirhams, you would get 1000 points on a transaction value of AED 1000/-; but 1300 points for a transaction value of KD 100 while travelling through Kuwait. Assuming the internal exchange at the time is 1 KD : AED 13.
5. The double-points bonuses are awarded retroactively with effect the next calendar month, when the cumulative value of purchases are equal to or greater than AED 9000, (or equivalent) within a period of eighteen months.
6. The accumulated Tavola Ruby Club points can be redeemed, after a redemption request is received, for Ruby Club Cash in multiples of the basic redemption value as per the table below:
Country Points Basic Redemption Value
United Arab Emirates 500 AED 25
Kingdom of Saudi Arabia 500 SAR 25
Qatar 500 QAR 25
Kuwait 40 KWD 2.0
Bahrain 50 BHD 2.5
Oman 50 OMR 2.5
7. If there are no transactions over a period of 12 months, any points accumulated will lapse.
8. The Tavola Ruby Club points cannot be exchanged for cash under any circumstances.
9. The redemption of points will be through ‘Ruby Club Cash’ which would be issued only in the base currency that the points were accumulated in.
10. The Tavola Ruby Club card issued remain the property of Tavola and the card holder will be a custodian of the same to use through its validity period unless withdrawn or cancelled for any reason.
11. Tavola reserves the right to withdraw or cancel any or all of the cards issued by them. In case a card or all cards are withdrawn, Tavola will be responsible only to the extent of the balance points in the card holder’s account.
12. Any breach of these or other conditions of sale will render the card invalid, and Tavola reserves the right, to refuse to allot points, withdraw points or refuse the right to redeem points under such circumstances.
13. Points once redeemed against a purchase cannot be re-credited under any circumstances.
14. No points will accumulate against the redemption of Ruby Club Cash or in transactions where part payment is made through Ruby Club Cash.
15. The Tavola Ruby Club points will not be awarded for any customer services & service related products, classes, books, periodicals, special offers, discounts, or promotions. Appliances will earn 0.5 point per currency unit spent, unless otherwise stated.
16. To request a Ruby Club Cash voucher, please send an email to firstname.lastname@example.org indicating which store you would like to pick the voucher from. The Ruby Club Cash voucher will be issued within 7 working days and despatched to the store indicated as per your email.
17. Ruby Club Cash voucher can be redeemed only at specified Tavola outlets.
18. The Tavola Ruby club card will be allotted only at the discretion of the management and the final decision on all matters relating to the card will rest with Tavola.
19. Cards lost will be solely the responsibility of the cardholder and such loss should be informed to Tavola immediately.
20. The terms and conditions are governed by the current laws in the UAE. Arbitration if any will be at Dubai and subject to UAE jurisdiction.
P.O. Box 111380, Dubai, United Arab Emirates email@example.com