Privacy Policy

Welcome to Tavola

At Tavola, our customers come first. That's why we have created this privacy policy that sets out how Tavola uses and protects your data, including but not limited to payment details and other information we collect when you access this website (www.tavolashop.com). Your privacy and the protection of your data is of the utmost importance, and we are committed to ensuring that your privacy is protected. Kindly read this privacy policy that we outlined to help you understand how we collect, disclose, communicate, and make use of your data. References in this Privacy Policy to "we," "our," and "us" means 4Homes FZCO, the owner of Tavola brand, and Aan Al Awan General Trading LLC, the licensed operator of Tavola brand in the United Arab Emirates. references to "user" or "you" means you, the person engaging with us, registering for our events or services, or visiting our website. We may change this policy from time to time by updating this page; make sure to check this page frequently.


What Are The Information "About You" We Collect

We may collect the following type of personal information:
  • Contact Information includes your first and last name, postal address, email address, and phone number.
  • Other identifying information that is relevant to customer surveys and/or offers.
  • Financial information includes your credit card, debit card, transaction details, and form of payment.
  • Information about your computer includes your IP address, operating system, browser type, and information about your general internet usage like using technology that stores information such as cookies.

How Will We Use Your Information?

We might use your information for the following purposes:

  • To provide you with transactional information like receive, process, confirm and track your order.
  • To inform you of our new products, services, and promotional offers.
  • To perform services requested by you like responding to your inquiries, questions, and handle customer service requests.
  • To send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
  • To improve our services by delivering a better and more personalized service just for you.
  • To enable reviews of our products and display the content you have created and allowed us to display on our websites.
  • To develop and provide you direct marketing and relevant content on our Platform, including advertisements regarding our products and services, and communication regarding our products, offers, promotion, events, and services.
  • For any other reason which we find necessary to enhance your platform experience.
  • To prevent and detect fraud and misconduct to protect the security of our website, and our customers.
  • To allow you to participate in contests, promotions, and sweepstakes and to notify you if you are a winner.

Who We May Share Your Information With

Collecting information about our customers is of utmost importance, and we are not in the business of selling our customers' data to others. We may disclose your information only as described in this policy and with businesses that follow the same protective practices:

  • Transactions involving other businesses: We may collaborate with companies associated with us and/or non-affiliated service providers (e.g., logistics companies used to deliver our products to you, marketing companies, payment processors to process online transactions, and others) to offer you our best services.
  • Promotional Offers: We might use your data to provide you with information about products that might be of interest to you to enhance your platform experience, service messages, promotional offers, new features, and events. We might contact you through various channels that include emails, push notifications, web notifications, SMS, and phone. Moreover, we might ask for additional information to engage in some of our market research activities like contests and promotions.
  • Business Transfers: We may transfer your information in the event of a corporate sale, merger, acquisition, or similar circumstances.
  • Protection of Tavola and Others: We release account and personal information when we believe that such release complies appropriately with the law, enforce or apply to our agreement policy, and protect the rights, property, or safety of Tavola and our users.

How Do We Store Your Information?

We store your data in an appropriately secure database to prevent your personal information from being accidentally lost, used, or accessed in any unauthorized way. We might as well transfer the data that we collect from you and store it at a destination outside UAE, KSA, Kuwait, Oman, Bahrain, and Qatar. Besides, it can be transferred, stored, and accessed by our associated companies and/or non-affiliated service providers in one or more countries outside UAE, KSA, Kuwait, Oman, Bahrain, and Qatar. Also, It might be accessed by staff operating outside the UAE, KSA, Kuwait, Oman, Bahrain, and Qatar, who work for us or for one of our suppliers. Such staff maybe employed in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. By submitting your information, you agree to this transfer, storing, or processing.

How Do We Secure Your Personal Information?

We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to ensure the protection of your personal information in accordance with this Privacy Policy and to protect against any unauthorized access, or alteration, disclosure, or destruction. We may use firewalls and data encryption, for example, authorization controls for data access.

You are responsible for protecting against unauthorized access to your password and to your computer. Therefore, we urge you to keep your password confidential and not to divulge it to anyone. Also, remember to log off your account and close your browser window when you have finished your visit.

Sadly, the transmission of information over the internet can be insecure. Although we employ measures to protect your information from unauthorized access we cannot always guarantee the security of information sent over the internet.


How We Use Cookies?

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The table below lists the cookies we collect and what information they store.

 

COOKIE Name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, which allows displaying pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items on your Wishlist.

 

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

You have the right to “opt-out” of receiving marketing communications, whether by email or otherwise, at any time. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by sending us an email at [email protected]

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information contained in you, please write to [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at [email protected] We will promptly correct any information found to be incorrect.


Links To Other Websites

Our website may contain links to other websites of interest. These websites operate independently from us. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


How Will You Know if This Policy Changes?

Although most changes are likely to be minor, Tavola may change its Privacy Policy from time to time. We encourage you to frequently check this page for any changes to this Privacy Policy. We will notify you whenever the changes are implemented, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (like adding a statement to our homepage, or sending you a notification through email). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.


Contact Us

If you have any questions, concerns or suggestions about this Privacy Policy, you may contact us at [email protected] or at one of the following addresses:

Aan Al Awan General Trading LLC:
+97143807611
Gold & Diamond Park, Sheikh Zayed Road P.O. Box 111380, Dubai, UAE

4Homes FZCO:
+97143807611
Gold & Diamond Park, Sheikh Zayed Road P.O. Box 111380, Dubai, UAE