Returns & Refunds 

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. 

 

Return Eligibility 

Eligible products may be returned if they: 

• Are unused and in their original condition. 
• Are returned in their original undamaged packaging. 
• Include all accessories, manuals, and included components. 
• Are accompanied by the original receipt.
• Products that have been used or returned without their original packaging may not be eligible for return unless there is a manufacturing defect. 

 

Return Period 

Returns are accepted within: 

• 30 days of receiving your order in all countries except Kuwait. 
• 14 days of receiving your order in Kuwait. 

 

Products Not Eligible for Return 

The following products are not eligible for return or exchange: 

• Discounted products 
• Books and magazines 
• Beauty care products (for hygiene reasons) 
• Edible products, unless the wrong item was delivered 

 

Returns for Edible Products 

For health and safety reasons, edible products cannot be returned or refunded unless you receive the wrong product. 

This includes products such as tea, coffee, cake mixes, fondant, food colors, sprinkles, piping gel, flavorings, candy melts, dusting powders, and non-stick or coloring sprays. 

 

If you receive the wrong edible product: 

• Notify Customer Care within 5 days of delivery. 
• The product must be unopened, unused, and returned in its original undamaged packaging. 

 

Exchanges 

Eligible products may be exchanged if they meet our return requirements. 

Please note that exchanges are only available in the country where the original purchase was made. 

 

Damaged, Defective, or Incorrect Products 

If you receive a damaged, defective, or incorrect product: 

1- Keep the product and all original packaging. 

2- Take clear photos of the item. 

3- Contact our Customer Care team with your order number and photos.

4- We'll review your request and arrange a replacement, repair, exchange, or refund where applicable. 

 

Refunds 

Once your returned product has been received and inspected, we'll notify you of the outcome. 

If your return is approved: 

• Your refund will be processed to your original payment method. 
• Refunds are initiated within 24 hours of approval. 
• Depending on your bank, the amount may take up to 14 days to appear on your statement. 
• Please note that original shipping charges are non-refundable. 
• If a product cannot be repaired or replaced, a refund will be issued to your original payment method. 

 

How to Start a Return 

To request a return or exchange: 

1- Contact our Customer Care team. 

2- Provide your order number and reason for the request. 

3- Include photos if the item is damaged or incorrect. 

4- We'll guide you through the next steps.