Shipping & Delivery 

We're committed to delivering your order as quickly and efficiently as possible. Below you'll find everything you need to know about shipping, delivery timelines, tracking your order, and updating your delivery information. 

 

Delivery Locations 

We currently deliver to: United Arab Emirates (UAE), Saudi Arabia (KSA), Kuwait, Bahrain, Oman, and Qatar. 

At this time, we do not offer shipping outside these countries. 

 

Delivery Times 

Estimated delivery times vary by destination: 

United Arab Emirates: Most orders are delivered the next business day (excluding Sundays). 

Saudi Arabia: 3–5 business days 

Kuwait, Bahrain, Oman, Qatar: 2–3 business days 

Orders are dispatched from Monday to Saturday. 

Please note that delivery times are estimates and may vary during peak seasons, promotional events, public holidays, or due to circumstances beyond our control. 

 

Shipping Fees 

United Arab Emirates 

Free delivery on orders over AED 100 

Orders below AED 100 incur an AED 18 delivery fee. 

 

Saudi Arabia 

Free delivery on orders over SAR 300 

Shipping charges for orders below this amount are calculated at checkout. 

 

Kuwait, Bahrain, Oman & Qatar 

Free delivery is available on qualifying orders, as indicated during checkout. A flat shipping fee applies to all other orders. 

Shipping charges are calculated and displayed before payment is completed. 

 

Order Dispatch 

Orders are processed and dispatched from Monday to Saturday. 

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. 

Please note that processing times may be slightly longer during promotional periods or public holidays. 

 

Changing Your Delivery Address 

If you need to update your delivery address, please contact our Customer Care team as soon as possible. 

If your order has not yet been dispatched, we'll do our best to update your delivery details. Once your order has been dispatched, changes may no longer be possible. 

 

Tracking Your Order 

Once your order leaves our warehouse, you'll receive an email containing your tracking number. 

You can use your tracking number to monitor your shipment through the "Track Your Order” button on our website. 

 

Missed Deliveries 

If you're unavailable at the time of delivery, our delivery partner may contact you or arrange another delivery attempt, depending on the courier's policy. If you have requested that your order be left at your door, the courier may do so where this service is available. If you need assistance with a missed delivery, please contact our Customer Care team.