Returns & Exchanges

Customer may return unused products within 30 days of purchase with the original receipt and in original packaging, and we will be happy to offer an exchange or a credit note.

Products not eligible for exchange or return:

  • Discounted products,
  • Books & magazines,
  • Edible products, and
  • Beauty care products for hygiene reasons.

Exchange is only accepted in the country where purchase is made.


A refund will be issued in case a product cannot be repaired or replaced. The refund will be in the same way the payment was made.


For products under manufacturer warranty, please refer to the terms and conditions listed on the warranty card enclosed with the package. Please retain the original receipt to claim warranties on appliances covered by manufacturer’s warranty.