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The handle on ZWILLING’s ENFINIGY electric kettle (1.5 l) and ENFINIGY Pro electric kettle (1.5 l) models may in isolated cases loosen or break off. This can cause hot water to spill out uncontrollably. Users or people nearby may therefore be at risk of being scalded. In one case, second-degree burns have already occurred.
As a quality brand, we at ZWILLING are committed to ensuring our products are safe and our customers are satisfied. We have therefore decided to recall the electric kettles. You will of course receive your money back.
IMPORTANT: Please stop using the affected kettles immediately and contact us without delay. The following options are available to you for this purpose
E-mail address: [email protected]; [email protected]
Phone : +44 20 8834 9582; 800 828 652
Please make sure to pass this information on immediately to anyone who uses or might use your electric kettle. Please also make other people aware of this notice, particularly anyone you know who may have borrowed, purchased, or been given an ENFINIGY electric kettle (1.5 l) or ENFINIGY Pro electric kettle (1.5 l).
We regret any inconvenience this may have caused and ask for your understanding.
ZWILLING J.A. Henckels AG
